Right of Withdrawal and Form
Model Withdrawal Form
Our easy online model withdrawal form: ONLINE-FORMRight of Withdrawal
Consumers are entitled to a right of cancellation in line with the following criteria, whereby the consumer is any natural entity who enters into a legal transaction for a purpose attributed neither to a commercial nor to a self-employed occupational activity.
A. Cancellation policy
Right to cancel
You have the right to cancel this agreement within fourteen days without giving any reason.
The cancellation period is fourteen days from the date on which you or a third party named by you, other than the carrier, took possession of the final item.
In order to exercise your right of cancellation you must inform us (Thomas Scheiber, HOLTS-Designer, Max-Planck-Strasse 8, 68789 St. Leon-Rot, Germany, Tel.: +49 1719089596, email: mail@HOLTS-Designer.de) by means of a clear explanation (e.g. by letter sent in the post or by email) of your decision to cancel this agreement. You may use the attached pro-forma cancellation form for this purpose (the form is not mandatory, however).
To keep within the cancellation deadline it is sufficient for you to submit the notification regarding the exercise of your cancellation right prior to expiry of the cancellation period.
Consequences of cancellation
If you cancel this agreement we must repay without delay and, in any event, by no later than fourteen days from the date on which your notification regarding your cancellation of this agreement was received by us, all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your election to use a type of delivery other than the cheapest standard delivery option offered by us). In order to effect this repayment we shall use the same method of payment as you used for the original transaction, unless we have expressly agreed otherwise with you; costs associated with this repayment shall not be charged to you under any circumstances. We may decline to effect the repayment until we have received the goods back from you or until you have produced evidence that you have returned the goods, whichever is the sooner.
You must return or hand over the goods to us without delay and, in any event, by no later than fourteen days from the date on which you notified us of your cancellation of this agreement. The deadline shall be deemed to have been met if you send the goods to us prior to expiry of the fourteen-day period.
The direct cost of the return shipment of the goods shall be borne by you.
You shall only be responsible for any loss in value of the goods if such diminished value is attributable to your unnecessary handling of the goods in respect of checks aimed at determining the condition, properties and functionality of the goods.
Exclusion or premature lapse of right of cancellation
The right of cancellation does not apply to consumers who, at the time the agreement was concluded, did not belong to a member state of the European Union and whose sole place of residence and whose delivery address were outside the European Union at the time the agreement was concluded.
General information
1) Please avoid damage and contamination to the goods. Please send the goods back to us in their original packaging, and include all accessories and packaging components. If necessary, use protective secondary packaging. If you do not have the original packaging, please use packaging that is suitable to ensure adequate protection against transport damage.
2) Please do not send the goods back to us on a carriage-forward basis.
3) Please note that Items 1-2 above are not a prerequisite for the effective exercise of your right of cancellation.